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How to Remove Activation Lock

We require you to remove the Activation Lock from your device before sending it to us.

How to remove an account from your Samsung phone:

  1. Access Settings: Open the "Settings" app on your device.
  2. Navigate to Accounts and Backup: Scroll down and select "Accounts and Backup."
  3. Access Accounts: Tap on "Manage accounts."
  4. Select Personal Info: Choose "Personal Info" and then tap on "More Options" (usually represented by three vertical dots).
  5. Remove Account: Look for the "Remove Account" option and select it.
  6. Review Information: A screen will appear with account information. Review the details to ensure you're removing the correct account.
  7. Confirm Removal: Tap "Remove" to confirm the removal of the account.
  8. Enter Password: For security verification, you may need to enter your account password. Do so, and then tap "OK."
  9. Factory Data Reset (Optional): If you want to reset your device to its factory defaults, go back to the main "Settings" menu and select "Factory Data Reset" or similar wording (the location may vary depending on your device).
  10. Access Accounts: Tap on "Manage accounts."
  11. Following these steps, you'll manually remove an account from your device.

How to remove an account remotely from your desktop or laptop:

  1. Sign In: Visit https://account.samsung.com/membership/intro and sign in with your Samsung Account on your computer.
  2. Password and Security: Choose "Password and Security" from the menu.
  3. Confirm Password: For security, confirm your password by entering it.
  4. Manage Devices: Under "Devices," you'll see a list of devices linked to your account.
  5. Log Out: Find the device you want to remove and click "LOG OUT" next to it.
  6. Confirm Removal: Click "CONFIRM" to finalize the removal.
  7. That's it! You've successfully removed an account remotely from your computer.