FAQ

If you need help choosing the right service, our customer service team is here to assist you. To help us better assess the issue, please send a picture of your device while it’s turned on (if possible).

You can reach us in the following ways:

We look forward to helping you resolve your device issues promptly!

We offer 2 convenient options to serve you

  1. Walk in Repair
  2. Our walk-in repair service is designed to be as fast and simple as possible. If you are a local customer, you can walk into our store.

    You can usually have your device fixed within 2 hours if you can drop off your device before 12 pm. However, we may need more time for complex repairs.

    Our address is 23 Whitechapel Road, London, E1 1DU. You don't need to book an appointment.

  3. Mail in repair
  4. Our mail-in repair service is more convenient than visiting a local repair shop. Here’s how it works:

    1. Book your repair: Easily buy the service online. The website guides you through diagnosing the issue with your device.
    2. Send your device: After booking, you’ll receive instructions on how to send your device to our repair centre. Include your order number and contact details. Our service covers the entire UK.
    3. Repair and diagnosis: Once we receive your device, our trained technicians will repair it and perform a full diagnostic check.
    4. Quick return: We repair your device and send it back to you within 1-3 days of receipt. We also offer a special "Next Day Guaranteed" service for some repairs for an additional fee. You can choose this option at checkout. All deliveries are tracked for safety and security.
    5. We will keep you informed via email and text message throughout the process. We will contact you if any issues arise. You can also track your repair progress online.

If you are a local customer, you can walk into our store.

You can usually have your Apple Watch screen fixed within 2 hours if you can drop off your device before 2 pm. However, we may need more time for complex repairs.

Our address is 23 Whitechapel Road, London, E1 1DU. You don't need to book an appointment.

We will repair and return your device within 1-3 days from the day we receive it.

We also offer a special "Next Day Guaranteed" service for just an additional £9.99. You can choose this option at checkout.

This is because we specialise in "screen refurbishing". This means we can refurbish the cracked screen with a new glass if the display is functioning well.

This repair involves skill. It also needs machinery and special tools. For more information on screen refurbishment, please refer to the article below:

Broken Screen Repair VS Broken Screen & LCD Repair

Yes, the price you see is the price you pay for your repair. There are no hidden costs. Additionally, our repair costs also include free return postage.

We operate on a “No Fix, No Fee” policy, If we can't fix your device, we will return it for free and give you a full refund.

Placing an order upfront will make your repair process more efficient and faster; however, you don't need to pay upfront for repairs.

if you need help deciding which service to choose. Or, if you need a quote before proceeding with a repair, Please choose our diagnostic service without paying anything upfront.

Complete the order form and post your device to us along with the order number. When we receive your device, we will diagnose it, and send you a quote with a payment link.

  • If you choose to proceed - We will complete the repair for you.
  • If you decide not to proceed - there's no need to worry - we'll return your device to you for free.

Sometimes you might notice that the cost to repair the screen is nearly the same as the value of your device. This happens because the replacement parts can be quite pricey.

If this is true, you might want to think about selling your device to us. We offer the highest price for your damaged device compared to any other UK recycling company.

This way, you can then treat yourself to a brand-new device. You'll also help the environment by recycling your old tech.

Click here to recycle your broken device for cash.

Please send only the device. Include a note with your order number and contact details.

We do not require your SIM card, charger, memory card, or any other accessories. For Apple Watch repairs, please remove the straps if possible. Please note that we cannot take responsibility for the loss of any additional accessories.

When we receive a device for repair, we always conduct a functionality check before and after the repair.

We need the passcode for certain types of repairs to diagnose faults and test the LCD functionality, such as:

  1. diagnostic services
  2. front glass-only repairs

For other repairs, the passcode is not required. However, without it, we cannot perform functionality tests on your device before or after the repair.

When we receive a passcode-locked device, we will email you to ask if we should do the repair without the passcode. This may delay the process.

If you have privacy concerns, we strongly recommend that you back up your data to the cloud and perform a factory reset before sending us your device without any passcodes.

No. We will not erase your data during the process.

In most cases, the repairs we perform should not affect your data. However, we strongly advise all our customers to back up their data before sending it in for repair. Please note that we are not responsible for any data loss resulting from the repairs carried out on your device. Please ensure your data is backed up before the initial service.

In most cases, the repairs we perform should not affect your data. However, we strongly advise all our customers to back up their data before sending it in for repair. Please note that we are not responsible for any data loss resulting from the repairs carried out on your device. Please ensure your data is backed up before the initial service.

We always use genuine parts wherever possible.

For Samsung screen and LCD replacements, we exclusively use Samsung Genuine Screens. Unlike Apple, Samsung provides original parts to third-party repair centres like ours.

For all other repairs, we use parts sourced from original devices or high-quality OEM parts from reliable suppliers within the country. Additionally, we offer a 12-month warranty on parts and labour for all our repairs.

If we can't fix your device, we will return it for free and give you a full refund. We operate on a No Fix, No Fee policy.

Like most third-party repair services, using our repairs will void any manufacturer's warranty. However, we provide our own 12-month warranty on parts and labour for your devices once repaired.

Please note that our warranty does not cover any physical or liquid damages. For more information on our warranty, click here.

Our walk-in repair service is designed to be as fast and simple as possible. If you are a local customer, you can walk into our store.

You can usually have your device fixed within 2 hours if you can drop off your device before 12 pm. However, we may need more time for complex repairs.

Our address is 23 Whitechapel Road, London, E1 1DU. You don't need to book an appointment.

You can usually have your devices fixed within 2 hours if you can drop off your device before 12 pm. However, we may need more time for complex repairs.

If you are on a busy schedule or travelling from a distance, we can do your repair while you wait, which typically takes 30-60 minutes.

You need to pre-book your repair online and confirm your arrival time with one of our staff members. This will allow us to have the required parts ready before you arrive, ensuring a smooth and efficient service.

Yes, If you are on a busy schedule or travelling from a distance, we can do your repair while you wait, which typically takes 30-60 minutes.

You need to pre-book your repair online and confirm your arrival time with one of our staff members. This will allow us to have the required parts ready before you arrive, ensuring a smooth and efficient service.

Please note that we may need more time for complex repairs.

You don't usually have to book an appointment for repairs. We maintain a complete repair stock. This allows us to conduct most repairs immediately.

If you are on a busy schedule or travelling from a distance, we can do your repair while you wait, which typically takes 30-60 minutes.

You need to pre-book your repair online and confirm your arrival time with one of our staff members. This will allow us to have the required parts ready before you arrive, ensuring a smooth and efficient service.

Please note that we may need more time for complex repairs.

You can park for free for 1 hour at Commercial Street, just a 5-minute walk away.

Please always read the public on-street parking bay instructions before parking.

Please find the location link below for Google Maps.

https://maps.app.goo.gl/LKrTzx6JdmwkY8cf6

Algate East station - 2-minute walk

Whitechapel station - 9-minute walk

Absolutely, you can have your device returned to your address by post, just let the staff know about your request when you visit the store.

Our mail-in repair service is more convenient than visiting a local repair shop. Here’s how it works:

  1. Book your repair: Easily buy the service online. The website guides you through diagnosing the issue with your device.
  2. Send your device: After booking, you’ll receive instructions on how to send your device to our repair centre. Include your order number and contact details. Our service covers the entire UK.
  3. Repair and diagnosis: Once we receive your device, our trained technicians will repair it and perform a full diagnostic check.
  4. Quick return: We repair your device and send it back to you within 1-3 days of receipt. We also offer a special "Next Day Guaranteed" service for some repairs for an additional fee. You can choose this option at checkout. All deliveries are tracked for safety and security.

We will keep you informed via email and text message throughout the process. We will contact you if any issues arise. You can also track your repair progress online.

Yes, the price you see is the price you pay for your repair. There are no hidden costs. Additionally, our repair costs also include free return postage.

We operate on a “No Fix, No Fee” policy, If we can't fix your device, we will return it for free and give you a full refund.

Placing an order upfront will make your repair process more efficient and faster; however, you don't need to pay upfront for repairs.

if you need help deciding which service to choose. Or, if you need a quote before proceeding with a repair, Please choose our diagnostic service without paying anything upfront.

Complete the order form and post your device to us along with the order number. When we receive your device, we will diagnose it, and send you a quote with a payment link.

  • If you choose to proceed - We will complete the repair for you.
  • If you decide not to proceed - there's no need to worry - we'll return your device to you for free.

Please send only the device. Include a note with your order number and contact details.

We do not require your SIM card, charger, memory card, or any other accessories. For Apple Watch repairs, please remove the straps if possible. Please note that we cannot take responsibility for the loss of any additional accessories.

We will repair and return your device within 1-3 days from the day we receive it.

We also offer a special "Next Day Guaranteed" service for some repairs for an additional fee. You can choose this option at checkout if this is available.

Your order confirmation email will include detailed instructions on how to post your device to our repair centre.

You will need to securely pack your item and send it to us via Royal Mail or another courier service of your choice.

Please note that while you will need to cover the initial postage cost to send us your device, the cost of return postage is included in the repair fee.

We highly recommend using a signed-for service; such as the Royal Mail. Please avoid using courier services; such as Evri and Yodel.

When we receive a device for repair, we always conduct a functionality check before and after the repair.

We need the passcode for certain types of repairs to diagnose faults and test the LCD functionality, such as:

  1. diagnostic services
  2. front glass-only repairs

For other repairs, the passcode is not required. However, without it, we cannot perform functionality tests on your device before or after the repair.

When we receive a passcode-locked device, we will email you to ask if we should do the repair without the passcode. This may delay the process.

If you have privacy concerns, we strongly recommend that you back up your data to the cloud and perform a factory reset before sending us your device without any passcodes.

If we can't fix your device, we will return it for free and give you a full refund. We operate on a No Fix, No Fee policy.

Our mail-in repair service is more convenient than visiting a local repair shop. The site effortlessly guides you through diagnosing the issue you're facing with your watch.

After placing your order for Apple Watch repair service, follow the on-screen instructions and send your device to our repair centre from anywhere in the UK.

Once we receive your device in the post, our trained technicians will swiftly repair it, conduct a full diagnostic check, and promptly send it back to you within 1-3 days. The delivery will be tracked to ensure it is safe and secure.

If you are a local customer, Please check our Walk-in repair service.

If you need help choosing the right service, please send a picture of your Apple Watch when it’s turned on. This will help us confirm the right service for you.

You can send us a message on WhatsApp,

Call us on 020 8064 2362

or email at info@fixmybrokenscreen.co.uk

This will depend on whether the LCD / Display on your screen is good or damaged.

  1. The front glass is cracked. But, the display still works fine. In this case, you need to select "Broken Screen Repair."
  2. If the touch function does not work on the screen, it will be fixed during this repair.

  3. The front glass is cracked and dark blobs/lines appear on the display. This means the LCD is damaged. You would need a full-screen assembly to fix the device. In this case, you need to select "Broken Screen & LCD Repair."

Requirement for Apple Watch Front Glass Repairs:

  • The LCD / OLED (display) must fully work.
  • The touch function does not need to work.
  • There must not be any black spots, discolouration or lines on the LCD
  • We do use a water-tight glue sealant we cannot guarantee the device will be waterproof after the repair.

Please review some examples here.

If you are still unsure, please send a picture of your Apple Watch while it is powered on, and we will suggest the appropriate service for you. You can send the picture via email or whatsapp

Alternatively, if you need help deciding which service to choose. Or, if you need a quote before proceeding with a repair, Please choose our diagnostic service without paying anything upfront.

Complete the order form and post your device to us along with the order number. When we receive your device, we will diagnose it, and send you a quote with a payment link.

  • If you choose to proceed - We will complete the repair for you.
  • If you decide not to proceed - there's no need to worry - we'll return your device to you for free.

You can select this option if your LCD is damaged on your screen.

If the actual display of your screen is bleeding, shows discolouration or lines, or shows any dead pixels, then the LCD on your screen is damaged.

Please review some examples of LCD-damaged screens here. If your screen resembles any of these examples, you should opt for our 'Screen & LCD Replacement' service.

If you are still unsure, please send a picture of your Apple Watch while it is powered on, and we will suggest the appropriate service for you. You can send the picture via email or whatsapp

Alternatively, if you need help deciding which service to choose. Or, if you need a quote before proceeding with a repair, Please choose our diagnostic service without paying anything upfront.

Complete the order form and post your device to us along with the order number. When we receive your device, we will diagnose it, and send you a quote with a payment link.

  • If you choose to proceed - We will complete the repair for you.
  • If you decide not to proceed - there's no need to worry - we'll return your device to you for free.

Yes, If your screen is cracked and the touch function is faulty, our 'Front Glass Repair' will fix the issue without any extra charge.

Please note that this service assumes the display itself is still in working condition. If the display is faulty, you will need to opt for our 'New Screen & LCD Replacement' service instead.

Placing an order upfront will make your Apple Watch repair process more efficient and faster; however, you don't need to pay upfront for repairs.

if you need help deciding which service to choose. Or, if you need a quote before proceeding with a repair, Please choose our diagnostic service without paying anything upfront.

Complete the order form and post your device to us along with the order number. When we receive your device, we will diagnose it, and send you a quote with a payment link.

  • If you choose to proceed - We will complete the repair for you.
  • If you decide not to proceed - there's no need to worry - we'll return your device to you for free.

This is because we specialise in "screen refurbishing". This means we can refurbish the cracked screen with a new glass if the display is functioning well.

This repair involves skill. It also needs machinery and special tools. For more information on Apple Watch screen refurbishment, please refer to the article below:

Broken Screen Repair VS Broken Screen & LCD Repair

Sometimes you might notice that the cost to repair the screen is nearly the same as the value of your device. This happens because the replacement parts can be quite pricey.

If this is true, you might want to think about selling your broken Apple Watch to us. We offer the highest price for your damaged device compared to any other UK recycling company.

This way, you can then treat yourself to a new device from the Apple store. You'll also help the environment by recycling your old tech.

Click here to recycle your broken iPad for cash.

When we begin working on your device, we guarantee the repair.

If we accidentally break the screen during the repair, we will replace it with a new one at no extra cost to you.

We will repair and return your device within 1-3 days from the day we receive it.

We also offer a special "Next Day Guaranteed" service for some repairs for an additional fee. You can choose this option at checkout if this is available.

If we can't fix your device, we will return it for free and give you a full refund. We operate on a No Fix, No Fee policy.

The short answer is No,

We use a liquid-resistant glue similar to the one used on the Apple Watch.

We can't promise the watch will still be waterproof after the repair. Water might get in through other openings. These include the speaker, mic, power button, digital crown, and heart rate sensor.

If a company promises a water-resistant Apple Watch after repairing it, they may not have repaired enough watches to know this. If not, they will charge a fee similar to buying a refurbished watch.

If you enjoy using your watch for swimming, you may want to consider selling your broken watch to us. You could then upgrade to a new watch from the Apple store.

Click here to recycle your broken watch for cash.

We offer a 12-month warranty on parts and labour for all repairs.

Please note: our warranty does not cover accidental or physical damage. It also does not cover damage from liquid or water.

To learn more about our warranty terms, please visit the link below.

https://fixmybrokenscreen.co.uk/our-warranty

Absolutely, Apple Pay will keep working after the screen repair.

Our mail-in repair service is more convenient than visiting a local repair shop. The site effortlessly guides you through diagnosing the issue you're facing with your iPad.

After placing your order for iPad repair service , follow the on-screen instructions and send your device to our repair centre from anywhere in the UK.

Once we receive your device in the post, our trained technicians will swiftly repair it, conduct a full diagnostic check, and promptly send it back to you within 1-3 days. The delivery will be tracked to ensure it is safe and secure.

If you are a local customer, Please check our Walk-in repair service.

If you need help choosing the right iPad repair service, please send a picture of your iPad. Take the picture when it’s turned on (if possible). This will help us suggest you the right service.

Send us a message on WhatsApp , or email at info@fixmybrokenscreen.co.uk

This will depend on whether the LCD / Display on your screen is good or damaged.

  1. The front glass is cracked. But, the display still works fine. In this case, you need to select "Cracked Front Glass Repair - (LCD must work)" option.
  2. If the touch function does not work on the screen, it will be fixed during this repair.

  3. The front glass is cracked and dark blobs/lines appear on the display. This means the front glass and LCD are also damaged. You would need a full-screen assembly to fix the device. In this case, you need to select the "Screen & LCD replacement" option.

Requirement for iPad 'Cracked Front Glass Repair - (LCD must work)'

  • The LCD / OLED (display) must fully work.
  • The touch function does not need to work.
  • There must not be any black spots, discolouration or lines on the LCD.

Please review some examples here.

If you are still unsure, please send a picture of your iPad while it is powered on, and we will suggest the appropriate service for you. You can send the picture via email or whatsapp

Alternatively, if you need help deciding which service to choose. Or, if you need a quote before proceeding with a repair, Please choose our diagnostic service without paying anything upfront.

Complete the order form and post your device to us along with the order number. When we receive your device, we will diagnose it, and send you a quote with a payment link.

  • If you choose to proceed - We will complete the repair for you.
  • If you decide not to proceed - there's no need to worry - we'll return your device to you for free.

You can select this option if your LCD is damaged on your screen.

If the actual display of your screen is bleeding, shows discolouration or lines, or shows any dead pixels, then the LCD on your screen is damaged.

Please review some examples of LCD-damaged screens here. If your screen resembles any of these examples, you should opt for our 'Screen & LCD Replacement' service.

If you are still unsure, please send a picture of your Apple Watch while it is powered on, and we will suggest the appropriate service for you. You can send the picture via email or whatsapp

Alternatively, if you need help deciding which service to choose. Or, if you need a quote before proceeding with a repair, Please choose our diagnostic service without paying anything upfront.

Complete the order form and post your device to us along with the order number. When we receive your device, we will diagnose it, and send you a quote with a payment link.

  • If you choose to proceed - We will complete the repair for you.
  • If you decide not to proceed - there's no need to worry - we'll return your device to you for free.

Yes, If your screen is cracked and the touch function is faulty, our 'Cracked Front Glass Repair' will fix the issue without any extra charge.

Please note that this service assumes the display itself is still in working condition. If the display is faulty, you will need to opt for our 'New Screen & LCD Replacement' service instead.

Yes, our 'Cracked Front Glass Repair' service will replace the entire glass face of your iPad, so the extent of the damage to the existing glass does not matter.

The touch function does not need to be working for this service. However, please note that this service assumes the display itself is still in working condition. If the display is faulty, you will need to opt for our 'Screen & LCD Replacement' service instead.

Placing an order upfront will make your Apple Watch repair process more efficient and faster; however, you don't need to pay upfront for repairs.

if you need help deciding which service to choose. Or, if you need a quote before proceeding with a repair, Please choose our diagnostic service without paying anything upfront.

Complete the order form and post your device to us along with the order number. When we receive your device, we will diagnose it, and send you a quote with a payment link.

  • If you choose to proceed - We will complete the repair for you.
  • If you decide not to proceed - there's no need to worry - we'll return your device to you for free.

Sometimes our screen repair prices may seem significantly lower than your local shop.

This is because we specialise in "screen refurbishing" service. This means we can refurbish the cracked screen with a new glass if the display is functioning well.

This repair involves skill. It also needs machinery and special tools. For more information on iPad screen refurbishment, please refer to the article below:

iPad screen refurbishment service - How does it work?

Sometimes you might notice that the cost to repair the screen is nearly the same as the value of your device. This happens because the replacement parts can be quite pricey.

If this is true, you might want to think about selling your broken Apple Watch to us. We offer the highest price for your damaged device compared to any other UK recycling company.

This way, you can then treat yourself to a new device from the Apple store. You'll also help the environment by recycling your old tech.

Click here to recycle your broken iPad for cash.

When we begin working on your device, we guarantee the repair.

If we accidentally break the screen during the repair, we will replace it with a new one at no extra cost to you.

If we can't fix your device, we will return it for free and give you a full refund. We operate on a No Fix, No Fee policy.

We offer a 12-month warranty on parts and labour for all repairs.

Please note: our warranty does not cover accidental or physical damage. It also does not cover damage from liquid or water.

To learn more about our warranty terms, please visit the link below.

https://fixmybrokenscreen.co.uk/our-warranty

We always use genuine parts wherever possible.

However, Apple does not provide original parts to third-party repair centres like ours. Therefore, we use parts sourced from original devices or high-quality OEM parts from reliable suppliers within the country to ensure that your device is repaired with the utmost durability.

Additionally, we offer a 12-month warranty on parts and labour for all our repairs.

Cracked Front Glass Repair / Broken Screen Repair / (LCD must work)

Please select this option if the top glass of your screen is cracked but the screen itself functions perfectly. For this repair, the cracked front glass will be removed from the screen, and new glass will be laminated on top of the LCD. This ensures that your original LCD remains intact and genuine; only the top glass is replaced.

Requirements:

  • The LCD / OLED (display) must fully work.
  • The touch function does not need to work.
  • There must not be any black spots, discolouration or lines on the LCD
  • We do use a water-tight glue sealant we cannot guarantee the device will be waterproof after the repair.

Please review some examples here.

  • The LCD / OLED (display) must fully work.
  • The touch function does not need to work.
  • There must not be any black spots, discolouration or lines on the LCD

Please review some examples here.

  • Both the LCD / OLED (display) & the touch function must fully work.
  • There must not be any black spots, discolouration or lines on the display.

Please review some examples here.

You can test the touch function of your phone by using the code *#0*#.

  • Dial *#0*# using the keypad.
  • Select the Touch option.
  • Fill up the grid box completely to test the touch function of your screen.

We will repair your device by replacing the faulty screen with a new one. Regardless of the extent of the fault, this repair will resolve any issues with your screen.

  • For Samsung Repairs: We use only Samsung Genuine Screens.
  • For Apple Watch Repairs: We use only genuine Apple Refurbished Screens.
  • For iPad and iPhone Repairs: We use high-quality OEM parts.

Please note that all our repairs come with a 12-month warranty on parts and labour

We will replace the existing battery in your device with a new one.

Please note for iPhone battery repairs: After the battery is replaced, an 'Important Battery Message' will appear then move to the 'Settings' app after 48 hours. Additionally, the ability to view your battery health within the 'Settings' app will be disabled. This change does not affect your device’s functionality or performance in any other way. It is a method used by Apple to promote the use of their own batteries

We will remove your faulty charging port and repair it with a new one.

This repair will fix any issues related to your sound, speaker and mic.

EP - Earpiece speaker repair

M - Mic repair

LS - Lous speaker repair

We will resolve your front camera issue by replacing it with a new one

We will resolve your rear camera issue by replacing it with a new one

Our mail-in repair service is more convenient than visiting a local repair shop. The site effortlessly guides you through diagnosing the issue you're facing with your phone.

Please order your repair service online. Follow the on-screen instructions to send your device to our repair centre from anywhere in the UK.

Once we receive your device in the post, our skilled technicians will quickly repair it, perform a thorough diagnostic check, and promptly return it to you within 1-3 days. The delivery will be tracked to ensure it is safe and secure.

If you have any questions, our customer service team is here to assist you with any concerns you may have.

Call us on 020 8064 2362 , Send us a message on WhatsApp or email at info@fixmybrokenscreen.co.uk .

If you need help choosing the right Samsung repair service, please send a picture of your mobile phone. Take the picture when it’s turned on (if possible). This will help us suggest you the right service.

You can contact us by the following options

This will depend on whether the LCD / Display on your screen is good or damaged.

  1. The front glass is cracked. But, the display still works fine. In this case, you need to select the "Cracked Front Glass Repair - (LCD must work)" option.
  2. If the touch function does not work on the screen, it will be fixed during this repair.

  3. The front glass is cracked and dark blobs/lines appear on the display. This means the front glass and LCD are also damaged. You would need a full-screen assembly to fix the device. In this case, you need to select the "Screen & LCD replacement" option.

Requirement for iPad 'Cracked Front Glass Repair - (LCD must work)'

  • Both the LCD / OLED (display) & the touch function must fully work.
  • There must not be any black spots, discolouration or lines on the display.

Please review some examples here.

You can test the touch function of your phone by using the code *#0*#.

  • Dial *#0*# using the keypad.
  • Select the Touch option.
  • Fill up the grid box completely to test the touch function of your screen.

You can select this option if your phone’s display is damaged or the touch function on your screen does not fully work on your screen.

If the actual display of your screen is bleeding, shows discolouration or lines, or shows any dead pixels, then the LCD on your screen is damaged.

Please review some examples of display-damaged screens here. If your screen resembles any of these examples, you should opt for our 'New Screen Replacement' service.

If you are still unsure, please send a picture of your Apple Watch while it is powered on, and we will suggest the appropriate service for you. You can send the picture via email or whatsapp

Alternatively, if you need help deciding which service to choose. Or, if you need a quote before proceeding with a repair, Please choose our diagnostic service without paying anything upfront.

Complete the order form and post your device to us along with the order number. When we receive your device, we will diagnose it, and send you a quote with a payment link.

  • If you choose to proceed - We will complete the repair for you.
  • If you decide not to proceed - there's no need to worry - we'll return your device to you for free.

Placing an order upfront will make your Samsung repair process more efficient and faster; however, you don't need to pay upfront for repairs.

if you need help deciding which service to choose. Or, if you need a quote before proceeding with a repair, Please choose our diagnostic service without paying anything upfront.

Complete the order form and post your device to us along with the order number. When we receive your device, we will diagnose it, and send you a quote with a payment link.

  • If you choose to proceed - We will complete the repair for you.
  • If you decide not to proceed - there's no need to worry - we'll return your device to you for free.

Sometimes our screen repair prices may seem significantly lower than your local shop.

This is because we specialise in "screen refurbishing" service. This means we can refurbish the cracked screen with a new glass if the display is functioning well

This repair involves skill. It also needs machinery and special tools. For more information on Samsung screen refurbishment, please refer to the article below:

Samsung screen refurbishment service - How does it work?

Sometimes you might notice that the cost to repair the screen is nearly the same as the value of your device. This happens because the replacement parts can be quite pricey.

If this is true, you might want to think about selling your broken phone to us. We offer the highest price for your damaged device compared to any other UK recycling company.

This way, you can then treat yourself to a new device from Samsung. You'll also help the environment by recycling your old tech.

Click here to recycle your broken Samsung for cash.

When we begin working on your device, we guarantee the repair.

If we accidentally break the screen during the repair, we will replace it with a new one at no extra cost to you.

We will repair your Samsung device and return it within 1-3 days from the day we receive it.

We also offer a special "Next Day Guaranteed" service for some repairs for an additional fee. You can choose this option at checkout if this is available.

If you are a local customer, you can walk into our store.

You can usually have your Samsung screen fixed within 2 hours if you can drop off your device before 12 pm. However, we may need more time for complex repairs.

If you are on a busy schedule or travelling from a distance, we can do your repair while you wait, which typically takes 30-60 minutes.

You need to pre-book your repair online and confirm your arrival time with one of our staff members. This will allow us to have the required parts ready before you arrive, ensuring a smooth and efficient service.

Our address is 23 Whitechapel Road, London, E1 1DU. You don't need to book an appointment.

If we can't fix your device, we will return it for free and give you a full refund. We operate on a No Fix, No Fee policy.

We always use genuine parts wherever possible.

For Samsung screen and LCD replacements, we exclusively use Samsung Genuine Screens. Unlike Apple, Samsung provides original parts to third-party repair centres like ours.

For all other repairs, we use parts sourced from original devices or high-quality OEM parts from reliable suppliers within the country. Additionally, we offer a 12-month warranty on parts and labour for all our repairs

We offer a 12-month warranty on parts and labour for all repairs.

Please note: our warranty does not cover accidental or physical damage. It also does not cover damage from liquid or water.

To learn more about our warranty terms, please visit the link below.

https://fixmybrokenscreen.co.uk/our-warranty

Yes, we provide a 12-month warranty on parts and labour for all repairs.

Please note that our warranty does not cover any liquid or physical damage. You can learn more about our warranty terms here

We provide a 12-month warranty on the parts and services we provide. For example, if we repair a camera fault and it later becomes defective again, we will replace it at no additional cost.

Our warranty specifically covers faults directly related to the original repair work we performed. For instance, if we replaced the charging port, issues with the power button would not be covered under our guarantee.

Our warranty covers the malfunction of parts we have supplied, assuming they have not been physically damaged (e.g., cracked or broken) or affected by water damage.

Our warranty does not cover the following:

  • Physical damage.
  • Liquid damage.
  • Faults unrelated to the original repair.
  • Faults caused by mishandling, impact damage, software-related defects, or any other unrelated issues.
  • Data loss – please ensure you back up your device before sending it to us.
  • Devices repaired or modified by anyone other than our technicians, either before or after our service.
  • Issues related to phone features or functions that were not confirmed as fully operational before the repair, such as devices that were uncharged or locked due to inaccessible passcodes.

While we use water-tight glue during repairs, we cannot guarantee that your device will retain its original water resistance after the repair. Therefore, we advise against using your device in conditions where it could be exposed to water.

Like most third-party repair services, using our service will void any existing manufacturer's warranty on your device. However, to give you peace of mind, we offer our own 12-month warranty on parts and labour for all repairs we perform.

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