Privacy Policy

This privacy policy is designed to inform you how Fixmybrokenscreen uses your data and protects the information that you provide us when using our website.

At Fixmybrokenscreen we are committed to protecting your private information. If you are asked to provide specific information that you can be identified by when using our website, then we guarantee that it will be used in accordance with the below privacy statement.

Fixmybrokenscreen have the right to alter this policy when the page is updated. We advise that you check our policy at least once a year to ensure you are up-to-date with any new changes. This policy is effective from January 2019.

Information Gathered

We will collect the following information when you use our site:

  • Names and Address
  • Contact information including phone number and email address
  • Postcode
  • Information relevant to offers or surveys
  • Preferences and Interests shown on our page

How do we use your information?

The reason we take this information is to provide you with a flawless customer experience. This data enables us to provide excellent service based on your preferences. Here is how we use your data:

  • Internal Records
  • Improvement for products and services
  • Promotional emails regarding new services, special offers or information regarding the brand via the email you have provided.
  • Contact for market research via email, phone or mail.
  • Website Customisation.

Disclosure Of Information

Fixmybrokenscreen holds the right to disclose your personal information should you violate our terms of service, or we are required to do so by the law.


Our website has been designed using the php platform. Here we promote our products and service that we offer to you. We also store your data here using an internal database. This secures your data behind an encrypted firewall.

Payment Privacy

Should you choose to make a direct debit payment in order to make a purchase, then we store your credit card data so that you can use it again without need for verification. This is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). This information is stored until the transaction has been completed and is deleted as soon as the process is complete. All direct debit payments are in line with the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the safe and secure handling of credit card information by our store and its service providers.

Third-party Services

Any third-party providers that we work with will collect, use and disclose your information in order to allow them to perform services offered to us. In some circumstances, certain third-party providers will have their own privacy policies in regards to the way they use information. In these situations, it is advised that you read their own privacy policy so that you can better understand the methods in which your personal data will be handled. It is possible that certain providers are located in a different jurisdiction to us. As a result, should you proceed with a particular transaction, your information will be subject to the laws of the jurisdiction(s) in which that particular provider operates. For example, should you make a payment in Wales and payment is processed in a US gateway, then your data will be subject to disclosure of that particular state. After you leave our site or are redirected to a third-party website, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Security Policy

At Fixmybrokenscreen, we ensure that all the information you provide is completely secure. So that we can prevent unauthorised access or disclosure, we have set out a number of electronic, physical and managerial procedures to safeguard your information that we have collected online.

Changes to our Privacy Policy

Fixmybrokenscreen reserve the right to make any modifications without notice to this privacy statement at any time. Any changes made will take effect immediately upon modification on our site. This also includes how we use your information, under what circumstances and how we disclose it. Should we be acquired or merged with another company, it is possible that your information is transferred to the new owners so that we may continue to provide our services.

Questions And Contact Information

Should you want access to any information we have about you, please register a complaint or contact our Privacy Compliance Officer at or mail us directly at, 23 WHITECHAPEL ROAD, LONDON, E1 1DU.

Terms and conditions

Terms and conditions for Fixmybrokenscreen are as followed. If you continue to browse and use our website or any in-store services offered, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Fixmybroeknscreen's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our services.

The term 'Fixmybrokenscreen’ or '' or ‘us’ or ‘we’ or ‘our’ refers to the owner of the company FIXMYBROKENSCREEN.CO.UK LTD whose registered office is 23 Whitechapel Road, London, E1 1DU. The term ‘you’ refers to the user or viewer of our terms.

The use of our services is subject to the following terms of use This Agreement shall apply from the date you sign the service form and shall continue until the date we have repaired your device or otherwise returned it and payment has been made.

  1. We shall make full effort to repair your device subject to the availability of the required parts and/or the terms and conditions of any guarantee or warranty. This shall be performed with delicate care and skill.
  2. During the reparations we will make use of high-quality compatible parts for each repair that we complete.
  3. We shall need the passcode of your device so that our team can test it before and after our service. If you decide to not state your information, we can continue with the repair service, however, we will not be able to perform a functionality test on the device until you have returned to the store. This can delay the timeframe of the service should any adjustments be required.
  4. Any timeframe for the completion of the service is an estimate and does not form any obligation under the terms of this Agreement. We aim to return your device as soon as possible, however, certain repairs may require 3 or more working days to complete.
  5. We shall inform you of when your Device has been repaired and is on its way back to you via tracked postage. If you are using the walk-in service you shall receive a notification when your device is ready for collection.
  6. Should we be unable to complete the required service, or the service will require further costs, you will be notified immediately via telephone and/or email. Should we find no fault in your device, you have the option not to accept our revised estimate. We will then return the Device to you unrepaired and reserve the right to charge an inspection fee in accordance with the standard charges we use.
  7. The total cost of repair will be calculated in accordance with our standard charges as published from certain dates.
  8. We are entitled to keep your Device until all charges payable have been paid. We may also charge an additional fee for storage of your Device.
  9. Using our services may void your manufacturer’s warranty. Should you want to avoid this, we suggest taking the device directly to the manufacturer. This may not cover any accidental damage.
  10. Fixmybrokenscreen may install warranty seals after the repair has been completed. Any tampering of the seals will void the Fixmybrokenscreen warranty.
  11. The Warranty we supply will be linked to a particular device and can be identified by a unique IMEI or serial number, as well as to the specific customer identified by records on our system. This will cover the Customer for any re-occurrence of the original damage and for the parts replaced or repaired. Should any additional faults occur, they will not be covered by this Warranty. Furthermore, the warranty does not cover accidental damage, nor will it cover if the device was to change ownership
  12. We do not accept responsibility for any progression in damage in which your Device has been repaired elsewhere prior to the repair at Fixmybrokenscreen. This applies to any issues found on your device that were not evident upon initial inspection. Should any issues become apparent during the inspection you will be contacted directly via telephone and/or email.
  13. We do not accept responsibility for any progression in damage for a device damaged by liquid. Opening the device has the potential to create further damage which may be serious and in some circumstances irreparable.
  14. Following repair, any waterproofing or resistance cannot be guaranteed.


  1. Our entire liability in respect of any particular cause of action arising as a result of or in connection with this Agreement (including a breach of contract, negligence, statute, or at all) shall be limited to the extent that the cause of action related to our supply of service, at our option to complete any of the following. (a) supply our Services again; (b) payment for the cost of having the Services again; or (c) repayment of any amount that has been paid for the Services.
  2. Should your device be damaged beyond economical repair as a direct result of a service or undertaken by Fixmybrokenscreen, you will be entitled to a fully functioning refurbished device of equal value to the original, based on the model we received and condition that it was received in. In order to receive a replacement, full payment is required for the repair of the device and the relevant device must be provided to us.
  3. Any data or information that you may have on the Device shall remain your responsibility. We accept no liability for the loss or corruption of this data however caused, thus we suggest that you back up your device onto an external drive prior to using our services. It is your responsibility to back up any such data.
  4. Nothing in this clause 2 shall apply and limit our liability for: (a) the death of personal injury from our negligence; (b) breach any terms implied by statute; (c) any claim arising from the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.
  5. In no circumstances shall we be liable for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of revenue, profits, business, anticipated savings or any other indirect loss.

  1. We shall not be liable for any delay in our failure of performance of our obligations under this Agreement arising for any reason beyond our control.
  2. Should your device develop an additional fault unrelated to the repair we have completed, the repair warranty contained in this paragraph will no longer apply. This warranty includes solely the repaired and or replaced part(s) only and does not include liquid or further damage. Should your device be repaired by a 3rd party following our service, this warranty will become void.
  3. This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

Website Content

  1. The sectionContent of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. We, nor any third parties provide any warranty or guarantee the accuracy, performance, completeness, timelessness or suitability of the information or materials found and offered on this website for any purpose. In using this website you acknowledge that such information or material may contain inaccuracies or errors which we have no liability to the fullest extent permitted by law.
  3. Your use of any information and or materials found on this website is at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any services, products or information provided through this site meet your requirements.
  4. This website will contain material that is owned by Fixmybrokenscreen. This includes but is not limited to, the layout, look, design, graphics and appearance. Reproduction of this is completely prohibited other than in accordance with a copyright notice which forms parts of these terms and conditions.
  5. All trademarks reproduced in this website, which is not the original property of, or licenced to us are acknowledged on the website.
  6. Any unauthorised use of this website may have the potential to give rise to a claim for damages as well as a criminal offence.
  7. The use of this website and any dispute arising from its use is subject to the laws of England, Scotland and Wales.
  8. This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

Summary Points

Use of our repair service will make your manufacturer’s warranty void.

Any data that you have stored on your device shall remain your responsibility. We accept no liability for any loss or corruption of such data no matter how it is caused. Therefore, we suggest that you backup your data onto an external drive prior to your repair.

We take no responsibility for any progression in damage for Devices damaged by liquid. Whilst unlikely, opening up the device may result in further damage that may be serious and in some situations irreparable.

We take no responsibility for any progression of damage when your device has been repaired elsewhere prior to your repair at Fixmybrokenscreen. Should we find any further damage, you will be contacted immediately via telephone and/or email.

At all times we will do our best to deliver the quoted delivery time, however in some circumstances out of our control, this cannot be guaranteed. Our quoted repair time starts once a repair has begun with a technician.

Use of Our Service

By using our Services, you agree to the following:

  1. you are responsible for removing any SIM or memory cards from your device and Fixmybrokenscreen shall not be liable for any corruption, deletion, alteration or data loss.
  2. Any repair services completed by Fixmybrokenscreen will void your manufacturer's warranty for your device. Fixmybrokenscreen have no liability should the manufacturer become void. Should you not wish to avoid your warranty, you should not place an order with Fixmybrokenscreen and take the device to the relevant manufacturer.
  3. It is your responsibility to inform Fixmybrokenscreen of the model description of your phone as well as the condition of the device. It is also your responsibility to inform us if any modifications or repairs have been completed on the device. Fixmybrokenscreen have the right to perform a check-in diagnosis of the device in order to evaluate its condition. If this is significantly different from previously stated, you agree that additional charges may apply, which Fixmybrokenscreen will inform you prior to proceeding.
  4. The transportation of your device to Fixmybrokenscreen is your sole responsibility. Should they arrive with further damage or are lost during transit, you bear full responsibility for the risk of loss. When sending your device, should you choose to include separate parts, these are also at your own risk. Fixmybrokenscreen will not be held responsible should these parts go missing prior to their arrival at Fixmybrokenscreen. Please ensure your device and all parts are well-sealed and wrapped to ensure no missing components.

Delivery of your Device

  1. Any device transported to you is required to be examined upon receipt. Should your device be delivered damaged, unrepaired or with any additional faults, you are required to inform Fixmybrokenscreen within 3 days of receipt. Should you not inform us within 3 days, Fixmybrokenscreen will have no liability should your device have arrived with a fault. This does not affect your statutory rights or any other rights under these Terms.
  2. All devices are returned via a tracked courier. This excludes Saturday and Sunday delivery.
  3. We work on a no-fix no-fee policy. This means that if we do not repair your device, then you are under no obligation to pay a charge for the device that has not undergone a repair. Fixmybrokenscreen have no liability to you if we are unable to repair your device as we at Fixmybrokensreen cannot guarantee that your particular device is capable of a repair.

Price and Payment

  1. The price that is quoted to you for the Repair Services in terms of each device is an indicative non-binding quote issued by Fixmybrokenscreen. This is based on the information provided by you regarding each device. For example, the faults you have described. As a result, any price quoted is subject to a detailed verification of each device.
  2. On receipt of your device, Fixmybrokenscreen will check your device. If there are any necessary changes to the indicative price quoted by us to you (for example, due to extra faults with the device) or if you have already paid for a particular repair however we find another is necessary, Fixmybrokenscreen will contact you directly in order to establish whether you would like us to proceed with an additional repair at an additional cost. Any potential increased charged will only be required should you agree to the additional price. Should you decide not to agree with the additional price, Fixmybrokenscreen will not perform the repair services and as a result shall have no liability to you, other than to refund the total sum of any previous payments made by you in relation to our Repair service (minus the postage costs of returning your package).


  1. Except when stated otherwise, Fixmybrokenscreen’s Repair Services are supported by a 12-month part and labour warranty. This does not apply to any diagnostic service or liquid damage.
  2. Please note that the warranty is limited to the labor and parts on original repair.

For example, if we fixed a camera fault on your device and later appears to be defective, we will gladly replace it at no cost.

Terms & Conditions of our Warranty

  1. The screen / LCD and any other repaired / replaced parts malfunction, or do not work as initially designed
  2. the parts and/or services that were paid by you to Fixmybrokenpone. If only parts were purchased, this warranty is solely limited to the replacement of the parts. If parts and repair services were purchased from Fixmybrokenscreen, the warranty covers the labour cost and the cost of part replacement and any other repairs that are specifically resulting from the initial repair. This excludes the below circumstances.
  3. 12 months from the original date of the repair. If subsequent work is carried out as a part of the warranty, the warranty itself is no extended. For example, should a warranty repair be completed 3 months after the initial repair, the warranty will still end 12 months after the first repair has been completed.
  4. The above warranty time does not apply to Glass Repair/Replacement services, these will have a 90-day warranty, from the original date of repair.
  5. What does the Warranty not cover?
  6. The warranty in the above clause does not protect against any of the following relating to any relevant device which is the subject of the Repair Services:

    1. any mishandling circumstances that causes any damage to the relevant device.
    2. water or any other liquid damage.
    3. damage or faults resulting from an attempted customer or third-party repair at any time;
    4. software issues unrelated to the repair and/or any damage resulting from viruses or other malicious pieces of software that may have been transmitted during servicing or escaped detection.
    5. any jailbroken or “rooted” device.
    6. waterproof devices, as Fixmybrokenscreen cannot guarantee the device will remain waterproof following the Repair
    7. new damaged unrelated to the original service
    8. any loss of data that has occurred as a result of the repair. It is advised that all data is backed up. We do not accept any liability for data that has been deleted, lost, corrupted or altered during the repair service. You as the customer accept full responsibility for backing up the data on your device. We are not required to advise or remind you of any backup or procedures.


If you are a customer, all of Fixmybrokenscreen’s prices will include VAT. The prices that are quoted to business customers will also include VAT on all Repair Services.

Non-Transferable Warranty

  1. The warranty stated above is only valid for the specific device that has been repaired through the repair services that we over as well as the original customer. As a result, it is not transferable across devices or if the device is sold or given to another consumer.

Damage caused by Fixmybrokenscreen

  1. Should any relevant device be irreparably damaged as a direct result of any repair attempted by Fixmybrokenscreen and payment has been made by you, you are fully entitled to a functional refurbished device of equal or greater value. This is based on the model of the device in question as well as the condition that it was received in, with the repair issue resolved.
  2. In the odd event that there should be any defect with the Repair Services which are covered in the warranty
    1. please contact Fixmybrokenscreen and tell Fixmybrokenscreen as soon as possible after becoming aware of any defect
    2. please provide Fixmybrokenscreen with a reasonable opportunity to repair or replace any defect and
    3. Fixmybrokenscreen will make every effort to repair the defect within 5 working days. You will not be required to pay for this defect.
  3. If you are a customer, you have the legal right in relation to Repair Services that have not been carried out with reasonable skill, care, or if the materials used by Fixmybrokenscreen are faulty or have not been efficiently described. Advice about your legal rights can be found from your local Citizens' Advice Bureau or Trading Standards
  4. Nothing in these Terms will affect these legal rights in any way.
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