Our Warranty
Every repair we carry out is backed in writing. Choose your device to see exactly how long it’s covered for, what we stand behind, and what falls outside the warranty.
- Up to 12 months cover
- Genuine-grade parts & labour
- Postal & in-store claims
Every iPhone repair is backed by a limited 12-month warranty on the parts and workmanship we provide. Battery replacements and glass-only screen refurbishments carry a 90-day warranty. Cracks and liquid damage are not covered.
How long each repair is covered
Not covered — cracks & liquid damage
What’s covered
- Functional defects in the parts we supply, for up to 12 months — see the cover periods above for each repair type. This does not include parts that are broken or cracked.
- The labour we carried out as part of the original repair.
What’s not covered
- Cracked, bent or broken — any crack, bend, dent or breakage found on the iPhone voids the warranty, regardless of how or when it occurred.
- Liquid damage — the same applies to any sign of water or liquid ingress.
- Faults unrelated to the repair we performed.
- Mishandling or software-related issues.
- Loss of data — please back up your iPhone before sending it.
- Repairs by another shop after ours — once anyone else opens, works on or re-repairs the iPhone after our repair, the warranty is void. We can only stand behind a repair that hasn't been touched by a third party.
Good to know
- For postal warranty claims, return postage is paid by the customer both ways — sending the device to us and us returning it to you.
- Your warranty starts on the repair date and applies only to the parts and services we provided.
- Whether cracks or liquid damage are present is assessed from the condition of the device when we inspect it, and our technician's assessment is final.
- It does not cover devices we could not confirm as fully operational beforehand — for example, devices that were uncharged, passcode-locked or inaccessible because of a cracked screen.
Every iPad repair is backed by a limited 12-month warranty on the parts and workmanship we provide. Battery replacements and glass-only (digitizer) screen refurbishments carry a 90-day warranty. Cracks and liquid damage are not covered.
How long each repair is covered
Not covered — cracks & liquid damage
What’s covered
- Functional defects in the parts we supply, for up to 12 months — see the cover periods above for each repair type. This does not include parts that are broken or cracked.
- The labour we carried out as part of the original repair.
What’s not covered
- Cracked, bent or broken — any crack, bend, dent or breakage found on the iPad voids the warranty, regardless of how or when it occurred.
- Liquid damage — the same applies to any sign of water or liquid ingress.
- Faults unrelated to the repair we performed.
- Mishandling or software-related issues.
- Loss of data — please back up your iPad before sending it.
- Repairs by another shop after ours — once anyone else opens, works on or re-repairs the iPad after our repair, the warranty is void. We can only stand behind a repair that hasn't been touched by a third party.
Good to know
- For postal warranty claims, return postage is paid by the customer both ways — sending the device to us and us returning it to you.
- Your warranty starts on the repair date and applies only to the parts and services we provided.
- Whether cracks or liquid damage are present is assessed from the condition of the device when we inspect it, and our technician's assessment is final.
- It does not cover devices we could not confirm as fully operational beforehand — for example, devices that were uncharged, passcode-locked or inaccessible because of a cracked screen.
Every Apple Watch repair is backed by a limited 12-month warranty on the parts and workmanship we provide. Battery replacements and cracked front glass / touch repairs carry a 90-day warranty. Cracks and liquid damage are not covered.
How long each repair is covered
Not covered — cracks & liquid damage
What’s covered
- Functional defects in the parts we supply, for up to 12 months — see the cover periods above for each repair type. This does not include parts that are broken or cracked.
- The labour we carried out as part of the original repair.
What’s not covered
- Cracked, bent or broken — any crack, bend, dent or breakage found on the watch voids the warranty, regardless of how or when it occurred.
- Liquid damage — the same applies to any sign of water or liquid ingress.
- Faults unrelated to the repair we performed.
- Mishandling or software-related issues.
- Loss of data — please back up your watch before sending it.
- Work done by anyone other than us, before or after our service.
Good to know
- For postal warranty claims, return postage is paid by the customer both ways — sending the device to us and us returning it to you.
- Your warranty starts on the repair date and applies only to the parts and services we provided.
- Whether cracks or liquid damage are present is assessed from the condition of the device when we inspect it, and our technician's assessment is final.
- It does not cover devices we could not confirm as fully operational beforehand — for example, devices that were uncharged, passcode-locked or inaccessible because of a cracked screen.
Every MacBook repair is backed by a limited 12-month warranty on the parts and workmanship we provide. Battery replacements carry a 90-day warranty. Physical and liquid damage are not covered.
How long each repair is covered
Not covered — physical & liquid damage
What’s covered
- Functional defects in the parts we supply, for up to 12 months — see the cover periods above for each repair type. This does not include parts that are broken or cracked.
- The labour we carried out as part of the original repair.
What’s not covered
- Cracked, bent or broken — any crack, bend, dent or breakage found on the MacBook voids the warranty, regardless of how or when it occurred.
- Liquid damage — the same applies to any sign of water or liquid ingress.
- Faults unrelated to the repair we performed.
- Software-related issues.
- Loss of data — please back up your MacBook before sending it.
- Repairs by another shop after ours — once anyone else opens, works on or re-repairs the MacBook after our repair, the warranty is void. We can only stand behind a repair that hasn't been touched by a third party.
Good to know
- For postal warranty claims, return postage is paid by the customer both ways — sending the device to us and us returning it to you.
- Your warranty starts on the repair date and applies only to the parts and services we provided.
- Whether physical or liquid damage is present is assessed from the condition of the device when we inspect it, and our technician's assessment is final.
- It does not cover devices we could not confirm as fully operational beforehand — for example, devices that were uncharged, passcode-locked or inaccessible because of a cracked screen.
Every Samsung repair is backed by a limited 12-month warranty on the parts and workmanship we provide. Battery replacements and glass-only screen refurbishments carry a 90-day warranty. Cracks and liquid damage are not covered.
How long each repair is covered
Not covered — cracks & liquid damage
What’s covered
- Functional defects in the parts we supply, for up to 12 months — see the cover periods above for each repair type. This does not include parts that are broken or cracked.
- The labour we carried out as part of the original repair.
What’s not covered
- Cracked, bent or broken — any crack, bend, dent or breakage found on the phone voids the warranty, regardless of how or when it occurred.
- Liquid damage — the same applies to any sign of water or liquid ingress.
- Faults unrelated to the repair we performed.
- Mishandling or software-related issues.
- Loss of data — please back up your phone before sending it.
- Repairs by another shop after ours — once anyone else opens, works on or re-repairs the phone after our repair, the warranty is void. We can only stand behind a repair that hasn't been touched by a third party.
Good to know
- For postal warranty claims, return postage is paid by the customer both ways — sending the device to us and us returning it to you.
- Your warranty starts on the repair date and applies only to the parts and services we provided.
- Whether cracks or liquid damage are present is assessed from the condition of the device when we inspect it, and our technician's assessment is final.
- It does not cover devices we could not confirm as fully operational beforehand — for example, devices that were uncharged, passcode-locked or inaccessible because of a cracked screen.
Every Galaxy Watch repair is backed by a limited 12-month warranty on the parts and workmanship we provide. Battery replacements and cracked front glass / touch repairs carry a 90-day warranty. Cracks and liquid damage are not covered.
How long each repair is covered
Not covered — cracks & liquid damage
What’s covered
- Functional defects in the parts we supply, for up to 12 months — see the cover periods above for each repair type. This does not include parts that are broken or cracked.
- The labour we carried out as part of the original repair.
What’s not covered
- Cracked, bent or broken — any crack, bend, dent or breakage found on the watch voids the warranty, regardless of how or when it occurred.
- Liquid damage — the same applies to any sign of water or liquid ingress.
- Faults unrelated to the repair we performed.
- Mishandling or software-related issues.
- Loss of data — please back up your watch before sending it.
- Work done by anyone other than us, before or after our service.
Good to know
- For postal warranty claims, return postage is paid by the customer both ways — sending the device to us and us returning it to you.
- Your warranty starts on the repair date and applies only to the parts and services we provided.
- Whether cracks or liquid damage are present is assessed from the condition of the device when we inspect it, and our technician's assessment is final.
- It does not cover devices we could not confirm as fully operational beforehand — for example, devices that were uncharged, passcode-locked or inaccessible because of a cracked screen.
Something not right after your repair?
Book a warranty repair and our team will take another look. It only takes a minute — just have your order number to hand.
FAQ'S
Faults unrelated to the original repair.
Faults caused by mishandling, impact damage, liquid damage, software related defects, or any other unrelated issues.
Loss of data - please back up your device prior to sending your device to us.
Devices that are repaired or modified by anyone other than us prior to or after our service.
