Book a Warranty Repair

Order Number *

Please enter your Order Number

Postcode *

Please enter a Postcode

Tell us about your issue

What type of issue are you having *

Briefly describe the problem you're experiencing with your device *

Are there any signs of any water or liquid damage?

Yes

No

Water or liquid damage could affect your warranty, But don't worry, we will inform you if that is the case.

Is there any sign of physical damage? E.g. smashed screen

Yes

No

Physical damage could affect your warranty, But don't worry, we will inform you if that is the case.

Have you turned off all security settings? These include things like passcodes, PINs or Touch ID.

Yes

No

We need to be able to access your phone or device so we can fix it.

Your Warranty Repair has been Successfully Booked

Thank you! We have successfully received your warranty repair request.

Hello,

Thank You. We have received your order.

Your order Number :

Next Step :

Please read the instructions below before posting the device to us for a quick turnaround and to avoid delay in receiving your device back to you.

Send your device to us with a signed for courier service. We suggest using a Royal Mail signed for service.

Please write down the following on a sheet of paper and leave it inside the package

Payment Details

Order Details

Order Number :
Name :
Contact Number :
QR Code :

Shipping Details

Shipping Address

Notes :

Send your device battery charged and the pass-code is taken off or written on the note, so we can test it properly before and after the repair. (If you insist on keeping this information private, the service may still be carried out, but we won’t be able to carry out a full functional check.)

We will not need your device charger or any other accessories.

If you have bought an Apple Watch repair, please send the watch without the straps.

We will need your contact information (phone number) in case we need to contact you.

Our standard return shipping is Royal Mail first class signed for, if you would like to upgrade to special delivery, please ensure this is selected at the checkout

Thank for shopping with us!

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